STONE THEATRES SHIPPING & RETURN POLICY

Gift Certificates and all discounts tickets are non-refundable, nontransferrable and will not be replaced if lost or stolen. These instruments are treated as a form a currency when redeemed at theatres. They DO NOT EXPIRE.

 

GIFT CERTIFICATES- only are treated like cash at the theatre and any unused portion is returned in cash. For example if you have a $10 gift certificate and you buy something that is $8.00, $2.00 will be returned to the customer in cash. This rule is applicable in all transactions but additional gift certificates will not be redeemed or refunded purely for cash. We only sell paper gift certificates online. We offer plastic gift cards at theatre locations only. For online customers and customers who do not live near a Stone Theatres, we offer VIRTUAL GIFT CARDS online for purchase. For more information about Virtual gift cards, click here. 

 

Discount Tickets- Please be very careful when purchasing discount tickets. These have specific rules associated with their redemption. Typically, these redemption guidelines are set by the studios and not by us. We must follow those contractual obligations. It is the responsibility of the person purchasing or gifting these instruments to inform the end user of these rules. Discount tickets are good for admission but please note that 3-D engagements will still require an additional glass rental fee to be paid.

 

SHIPPING POLICY

Orders placed on line are typically processed within 24 business hours. During the holidays and in most cases we are processing orders throughout the day and most orders will be filled the same day. It is our intention to ship as quickly as possible. If for some reason, we cannot, we will contact you and let you know. if you are in a hurry or have a specific question about your order, call us. We are happy to try and accommodate your requests when we can.

 

We do not ship to PO Boxes unless prior arrangements have been made.

 

ONLINE PAYMENTS:  Heartland Global (online shopping) is our secure provider for transactions on our website. Stone Theatres does not store or keep user data or credit card information. Your transaction is processed by the Heartland Gateway. The ordering process re-directs you to a secure platform for all ordering and credit card processing. This ensures your data is kept safe and complies with all rules associated with online payments. It is PCI compliant.  

You can shop at Stone Theatres online with confidence. We have partnered with Heartland, a leading payment gateway, to offer safe and secure credit card and electronic check transactions for our customers.

 

Order Customer Service: customer.service@stonetheatres.com or 704-295-1672 x 221